Purchase Information

Customers from Malaysia can place their orders through the website but please do note that you are required to register an account with us before placing an order. We encourage you to DM us at Instagram (@ryw.official) for sizing recommendation.

The website does not currently support international orders but fret not, you can DM us on Instagram (@ryw.official) to place your order.

Refund Policy

All sales are final. Order placed cannot be cancelled. No refund will be issued after placing an order. Kindly refer to the 'Exchange Policy' below for more information. 

Exchange Policy

Exchanges can only be made if they meet the terms and conditions stated. The product will need to be unworn, unwashed, with the original tag, packaging (if a dust bag is included) and any included accessories for it to be eligible for exchange.

The following reasons are eligible for exchanges:-

  1. Receiving a product different from your order

  2. Receiving a defective product

The following reasons DO NOT meet the conditions for an exchange:-

  1. Change of mind (on size, color, etc.)

  2. Damage caused by your own mishandling and/or poor courier handling

  3. Unsatisfactory finish due to mass production

If you wish to proceed with an exchange, DM us on Instagram at @ryw.official and include a screenshot of the order as well as pictures of the product(s) to be exchanged. The return shipping costs will be covered by us.

Please note that RYW. will NOT be responsible if the package is lost or damaged during the return shipment process.